PMI Voices of Project Management

Sorry, I'm Booked

2008-09-29T14:49:39Z

IT professionals at companies across the United Kingdom need more project and program management training--but they can't seem to find the time for it. That's according to a recent study by U.K. firm Parity Consulting.
    The study questioned 225 IT professionals at 50 large U.K. companies and 75% said they would be investing in program and project management training next year, but 66% said they are too busy at work to undertake as much training as they would like.
    So what should they do? Whose job is it to make sure the employees get the time for training they need?
    In this case, I'm going to say it's the organization's job. They are the ones calling for training, so they need to create an environment where employees feel empowered to get training, even if it means time away from their work. Organizations willing to make an investment in their employees are more likely to keep their employees. And with the talent crunch in full swing, that's something organizations better be focused on.

The Office

2008-09-25T15:16:57Z

Take a close look at any team and you'll see a mind-boggling array of personalities. You've got the chatty people and the quiet ones, the ambitious go-getters and the, well, not-so-ambitious go-getters. You've got people who thrive under pressure and people who crumble at the mere mention of the word deadline.
    It seems like a recipe for disaster. So what's the key? Communication. Whether it's through face-to-face conversations, phone calls, e-mails or instant messaging, every team member has to stay up to speed. And if there is a problem, they need to clue in the rest of the team.
    How do you work with your team to make sure projects are completed? And how do you deal with those problems that always seem to arise just when you think you're almost done?
    Share your tips with us by leaving a comment.

Better Government Projects

2008-09-24T14:22:28Z

People want more accountability out of U.S. federal government programs, according to a new study. Conducted by Primavera, Government 2.0--The Performance Opportunity reveals "that both federal managers and average Americans are calling for management reform in the next administration."
Some of the key takeaways from the online survey of 3,868 members of the general public and 382 federal managers, included:

75% of Americans would like the government to notify them when a program goes over budget, why it went over budget and how they will fix the problem
65% of federal managers suggest a standardized system for reporting and tracking project updates and changes
55% of federal managers recommend a standardized system for reporting project problems in real time

So what's so interesting? First of all, I think the ideas behind the findings are something that can be applied to project managers around the globe, not just ones in the United States.
And it is just more proof that project management adds value--and that it's not something that just project managers see. Even though the general public may not know all the proper terms, they understand the basic concepts behind project management. They are the stakeholders and they want full transparency. And they understand the value accountability brings.

Keep the Value Coming

2008-09-19T22:38:16Z

In this age of hyper attention on ROI, it's no surprise organizations are worried about sustaining value--or not sustaining it, I suppose, in the case of some organizations. According to the preliminary results of PMI's Researching the Value of Project Management, organizations that stop focusing on the value of project management can, in fact, destroy any value they ever had.
    Seems simple, right? To remain competitive, continuous improvement is necessary. Look through job descriptions related to project management and you almost always see the words "continuous improvement" in the list of duties.
    But continuous improvement doesn't just happen. Project managers get in ruts. And it's easy to just do things the way they've always been done. It takes a leader to keep things moving--and to ensure project management continues to support the organization's strategic direction.
    Because with the loss of value comes expanded scopes, extended schedules and exploding budgets. And nobody wants that.

Big Value

2008-09-19T14:37:59Z

Projects of all shapes and sizes can reap the rewards project management has to offer. But it's the world's mega-projects that stand to benefit the most from some solid methodology and strong leadership.
    Because if things go awry, it's these projects that will lose the most money and scar a company's reputation. Remember the Big Dig in Boston, Massachusetts, USA? More than 20 years in the making, the massive $14.6 billion transportation project came in almost $4 billion over the original estimate. And a yearlong investigation by The Boston Globe revealed more than $1 billion of the overruns could be attributed to the Big Dig's project management and design firms.
    Organizations around the world, however, seem to be learning the lesson of the value of project management. Take Dubai, United Arab Emirates. When it comes to mega-projects, there is no other place like it. From islands shaped like palm trees, to dinosaur theme parks, to the world's tallest building, this place has it all.
    To stay ahead of the pack, however, they need project managers. And the organizations there know it. Just look at any job board and you will find pages and pages of postings for Dubai.
    Remember: mega-projects can lead to mega-problems if you don't do it right.

Everyday Value

2008-09-18T15:18:33Z

I've been covering project management for nearly three years now. I've learned many things about scope creep and schedules and budgets. I know intimate details of some of the world's most extravagant projects (usually in Dubai, United Arab Emirates) as well as some of more mundane ones--both types equally important to their stakeholders, of course.

What I've also come to learn is the ways project management can be implemented into everyday life. Whether it's planning a party or publishing a magazine, life sure can be made easier with a project plan.

Here at PM Network, our project manager has the title of managing editor. He builds and monitors the schedules, prioritizes work and makes sure all members of the team are communicating any problems that may delay our final delivery. It's a role that takes patience, for sure, because in the world of publishing something inevitably always comes up.

You don't always have to have the title "project manager" to use project management to deliver value.

The New ROI, continued ...

2008-09-11T22:08:20Z

Roger Chou, Kaohsiung City, Taiwan-based CEO of Advanced Business Consulting, a PMI Registered Education Provider (R.E.P.), recently weighed in on project ROI and the project manager role in strategic direction:

"If executives want project managers to think about the organization's strategic direction, the best way is to include them in the discussion of long-term strategy planning and in the relevant processes that help form a consensus. Constant discussion between executives and project managers on how to achieve the organization's long-term objectives allows project managers to propose feasible solutions, projects or programs that addresses, and is beneficial to, the organization's strategic direction, forming a top-down mutual understanding."

The Talent Value

2008-09-08T15:35:11Z

Okay, after lots of discussion around the preliminary results of PMI's Researching the Value of Project Management, I think we can all agree that project management does indeed bring value to the organization. But we haven't really talked about the people delivering that value--and where companies are going to find them.

Developing economies like India and Latin America are struggling to find enough people while established economies like Europe and the United States are struggling to find the right people. Indonesia, for example, is expected to be 12,000 project managers short in the oil and gas, mining, IT and telecommunications industries over the next five years.

At PMI's recent Latin America Congress in Sao Paulo, Brazil, Ricardo Viana Vargas, PMP, gave a great example that pretty much summed it all up. He recalled getting an e-mail from an Australian colleague with only three sentences: "I need a specialist in iron ore projects to work here. I need it now. Don't worry about the cost."

So what's a company to do? "The Great Talent Shortage," a January 2008 article in PM Network, provided some solutions. Here are a few:

"Call it sharing, stealing, enticing--we all have to go to the same pool to get people. You have to raid your competition, and they do the same."
--Yahya Khader, CEO, Clough Zuhair Fayez Partnership, Al Khobar, Saudi Arabia

"It's extremely important to hire a certain proportion of new project managers from outside your industry. It's the only way you can get fresh thinking and a new look at how you do business. Yet, human resource departments tend to always advertise in the same place and look for the same characteristics as the previous employee."
--Uma Gupta, Ph.D., PMP, senior advisor to the provost at the State University of New York, Buffalo, New York, USA

"Organizations are being more responsive to offering longer leave periods, better parental-leave provisions and a far greater proportion of performance-based payments. Measuring workplace satisfaction is becoming more common, with companies looking at their main employment brand attributes and developing programs to address gaps through benefits, mentoring, or training and development."
--Paul Bell, managing director, Fanselow Bell, Nelson, New Zealand

Of course, all of those things are often easier said than done. Companies have to make the commitment to not only recruit and retain the cream of the crop, but also to groom the next generation of project management leaders.

Talking About Innovation

2008-09-04T18:08:58Z

Increased innovation keeps popping up in discussions on the intangible benefits uncovered in the preliminary results of PMI's Researching the Value of Project Management study.

It's a topic that's covered often in PM Network--just check out "A Closer Look: Film Riot" from January 2008 or "The Big Payoff" from the February 2008 issue. And it's a topic that the business world at large is paying attention to. CIOs--that's chief innovation officers--are more and more becoming a part of the team. Citi, The Chicago Tribune, Humana, YMCA of the USA and Innovolt have all brought them to the table.

Innovation and project management go hand-in-hand when it comes to driving the overall strategy of an organization. Project professionals have a big role in this--they will be the ones developing, organizing and executing these innovative new projects. Just look at Apple's iPhone or Masdar City--a $22 billion portfolio of mega-projects aimed at building the world's greenest city in Abu Dhabi. There's no telling what project leaders will come up with next.

The New ROI?

2008-08-28T22:07:19Z

The Researching the Value of Project Management study raised some serious questions about ROI. It may even cause project professionals and executives alike to re-evaluate their definition of what ROI actually is. According to the study, organizations are looking for more than just the usual "on schedule and on budget" demands from project management.

So what satisfies organizations now in terms of ROI? My theory--and granted, it's not a groundbreaking one--is that organizations now expect project management to contribute to the overall business strategy and results of the organization.

I checked in with Sheilina Somani, PMP, owner of the U.K.-based Positively Project Management consulting firm, and a PM Network columnist. And here's what she had to say:

"I'm experiencing more management commitment to meeting performance indicators and creating organizational value--such as optimizing a process, increasing efficiency, streamlining business efforts and, of course, cost saving, which in the current economic climate is critical."

But that raises another important question: How can executives get project managers to consider the overall business strategy of an organization when they launch a project? Ms. Somani had some thoughts on this as well.

"I believe this is the responsibility of the project manager. For me, working as a [project manager] for a client, I expect to have to know the business, ask questions about strategy and understand where the project fits for the organization. To have executives encourage/direct project managers to think this way--first of all make it part of the job role--an explicit responsibility to know the business, the marketplace of the organization and the corporate strategy. Thereafter, it's by asking questions of the [project manager] regarding the organizational value of the project, the perceived benefits to the organization and of the course the strategic fit."

PMI's Researching the Value of Project Management Video Presentation

2008-08-28T21:57:29Z

Want More Information?

The results are in: Project management does have value. If you didn't get a chance to view the full presentation of PMI's Researching the Value of Project Management preliminary results you can still watch it now. You'll hear more about the tangible vs. intangible benefits of project management, along with the importance of fit. It clocks in at about an hour--definitely time well-spent.

The preliminary results of PMI's Researching the Value of Project Management study was given by principal researchers Janice Thomas, Ph.D., and Mark Mullaly, PMP, on 14 July 2008 during PMI's Research Conference in Warsaw, Poland. For more on the study, be sure to check-out the full monograph, available this October.

Why Projects Fail

2008-08-28T17:41:10Z

I was doing a little research for this post and like every good writer these days I started with Google. I typed in "why projects fail" and came up with 16,700 entries. The first few pages were dominated with entries like "Top 10 Reasons Projects Fail" and "Why Projects Fail: Part 1." So what were some of the answers? Some articles blamed a lack of user involvement. Others said projects were started for the wrong reasons.

There was nothing related, however, to organizational fit or to measuring intangible benefits as part of your ROI. It made me wonder: Will the results of the Researching the Value of Project Management study change the way the profession thinks about project failure? Will things like the makeup of the organization--and how project management plays into that--become more important to a project's failure or success? And, how can organizations use the results to improve the way they achieve project results?

All good questions, right? And I hope to get the chance to ask the study's principal researchers, Janice Thomas, Ph.D., and Mark Mullaly, PMP, at PMI's North American Congress 2008 in Denver, Colorado, USA. It's coming up in October, and I hear they will be giving a special presentation on the research.

Coming Soon ...

2008-08-25T23:57:11Z

Want proof that project management does add value to organizations? Check out a short video on Researching the Value of Project Management featuring fresh insights on both the tangible and intangible benefits of project management from principal investigators Janice Thomas, Ph.D., and Mark Mullaly, PMP, and some of the study's contributing researchers, including Terence J. Cooke-Davies, Ph.D.

The Value of Standards

2008-08-21T22:15:59Z

Did you know that this month PMI is celebrating 25 years of standards creation? Tuesday, I interviewed Debbie O'Bray for an upcoming PMI.org story I am writing on PMI standards. She has been involved in standards development for quite some time and is currently a member of the Standards Member Advisory Group.

The interview got me thinking about the added value of standards. For some project professionals, they serve as a constant companion while for others these standards are guidelines or references project professionals can turn to with questions. But for everyone, the standards help create a common language to help communicate about everything from project scope to risk. And that common language is a key intangible benefit revealed in the Researching the Value of Project Management study.

In the presentation of the study's preliminary results in Warsaw, Poland, principal investigator Janice Thomas, Ph.D., said:

"The good news is that most organizations demonstrate intangible value and its significant intangible value around decision-making, around strategy, around effective work cultures, around alignment of approach, around terminology ..."

For my story, I also interviewed team members of different standard development teams. They devote time--sometimes years--to helping develop PMI's library of standards.

Obviously they see the value of standards. And this leads me to one conclusion: The value of standards and the value of project management go hand in hand.

The Value of Satisfaction

2008-08-21T03:15:50Z

Companies around the globe are constantly touting their ability to keep customers satisfied as a competitive advantage and selling point. Google vs. Yahoo, Lexus vs. BMW, Sony vs. Zenith--these battles can be won and lost based on customer satisfaction.

Just think about the last time you were really disappointed with a product or service. Did you go back to the same company or brand the next time around? Face it, most people would say no.

Satisfaction is something that resonates with both companies and consumers. And this is a lesson project professionals can take hold of.

Initial results from PMI's Researching the Value of Project Management study clearly show consistent processes lead to consistent results and greater satisfaction from everyone involved. That covers everyone from the people in the trenches performing the work every day to the end-users who see the final product.

In light of all the possible rewards companies stand to gain from satisfied customers--repeat business, brand loyalty, even evangelism--who says satisfaction isn't a tangible benefit?